By subscribing to our subscription packages, you will receive a curated selection of premium haircare products delivered to your doorstep every 2 months.

Our subscription offers several benefits: convenience, exclusive discounts, and early access to new products. By joining our subscription service, you agree to adhere to the following terms and conditions:

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1. Minimum Commitment Period

   • Subscribers must commit to a minimum of 3 consecutive deliveries, with one delivery every 2 months (60 days).
     (This means a minimum subscription period of 6 months is required.)

     In the event of early cancellation before the completion of the minimum commitment period, the subscriber will be obligated to pay the remaining balance for the unfulfilled months.
      

2. Cancellation Policy

   • Subscribers may submit a cancellation request at any time.

   • Cancellation requests will be processed by our backend team within 1-2 hours.

   • Cancellation requests must be submitted through the appropriate channels as provided on our website.
      

3. Payment Terms

   • Subscription fees will be billed on a monthly basis.

   • Subscribers are responsible for ensuring that their payment information is current and accurate.

   • Failure to update payment information may result in the suspension or termination of the subscription.
      

4. Modifications to Terms and Conditions

   • Suisen Zen reserves the right to amend these terms and conditions at any time.

   • Subscribers will be notified of any changes to the terms and conditions.

   • Continued use of the subscription service constitutes acceptance of any modified terms and conditions.
      

5. Contact Information

   • For any inquiries or issues regarding your subscription, please contact our customer service team at suisen.my@gmail.com 
      

By subscribing to our service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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Thank you for choosing Suisen Zen.

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- 11 July 2024 -